Kearney
Project Overview:
Attensi gamified training solution, developed over 3 months for WebGL/Desktop, 1h15 mins over 3 games to train consultants to handle difficult customers
Roles and responsibilities
Design
nonlinear & linear narrative design, visual scripting in proprietary language and tools, tool development, design documentation, internal development initiatives, bug fixing, analysing playtest data and feedback, gameplay scripting, quest design
Writing
writing scripts & all supporting material, stakeholder management, topic research, pitching, image editing, iterating in collaboration with multiple departments, deck creation
Process and approach
Process
Scoping conversation with client, High Level Design deck creation for 3 desktop games, iteration, and sign-off. Wrote each game, then had a stakeholder meeting to gather feedback, feedback implementation and new content development, image creation, bug fixing, map design, focus test, internal sign-off, client sign-off
Approach
I worked with Kearney to scope which skills their consultants struggled with when conducting difficult conversations. Then I created 3 realistic workplace scenarios for players to put those skills into practice.
Tools and technologies
Figma, Pixlr, Attensi Creator (proprietary scripting engine based on Unity), Jira, Agile, Slack, Teams, Confluence, Miro, Microsoft Excel, Microsoft Word
Sample of work
This content is under NDA
Team collaboration
Internal
Simulation Director provided high level feedback, Project Manager kept project running to time and budget
Client-side
Subject Matter Experts guided us to ascertain what the best practises were for their training
Result and impact
This project received a score of 69% of players liked this way of training, and 80% felt they learned the necessary skills.
“I liked the ability to check “what if” scenarios, seeing how different strategies would drive the conversation in different directions.”
“I like that it had difficult situations that may happen in real life. I often struggle with finding the right words in these scenarios and this helped a lot.”
Sim Director score of 6 (score for success is a 6)
Reflection and improvement
This project was assessed as not up to scratch for Attensi - it was a big learning curve about when and how to compromise on game design best principles to meet a client where they are. I also think how the game launched impacted whether the content was received well - which was a great lesson to learn. Sometimes a project’s success is out of my hands, but regardless, I commit to doing the best I can with the resources I have!